General conditions of services

Legal information and purpose of these Terms of Service

The present Terms and Conditions of Service of the company e-comeo OÜ (hereinafter « Terms and Conditions of Service ») – whose full contact details are available in the Terms and Conditions of Use, accessible from the footer of the site.

(hereinafter « Lenaros ») – are intended to define the rights and obligations of Lenaros and the Subscriber (hereinafter referred to as the « Subscriber ») in connection with the paid services accessible from the website Lenaros.com (hereinafter the « Website ») published and operated by Lenaros.

The conditions of use of the Site and of the free services accessible from it are defined in Lenaros’s General Terms of Use, accessible from the footer of the site.

The conditions of sale of products from the Site are defined in Lenaros’s Terms and Conditions of Sale, accessible from the footer of the site.

The Lenaros Subscriber Service can be reached by e-mail at contact@Lenaros.com

Lenaros reserves the right to modify these Terms of Service at any time and will notify the Subscriber one (1) month prior to their entry into force. If the Subscriber refuses to accept these modifications, he may cancel his Subscription under the conditions set out in these General Terms of Service within one (1) month of notification.

Definitions

The following terms, whether used in the singular or plural in these Terms and Conditions of Service, shall have the following definition:

Subscriber: refers to any natural person aged 18 or over, contracting with Lenaros in order to benefit from a Subscription, for his/her personal needs;
Subscription: refers to the contract subscribed to by the Subscriber with Lenaros in order to benefit from the Specific Services under the conditions set out in these General Terms of Service.
General Terms of Service: refers to the present General Terms of Service;
Privacy Policy: refers to the privacy and personal data protection policy implemented by Lenaros and accessible from the site footer, which forms an integral part of these Terms of Service;
Account: refers to the account created by the Subscriber on the Site and accessible by the Subscriber by means of a login and password;
Personal Data: refers to the Subscriber’s personal data collected and processed by Lenaros as part of the Subscription, under the terms and conditions defined in the Privacy Policy;
Withdrawal form: refers to the form used by the Subscriber to exercise his/her right to withdraw from the Subscription;
Specific Services: refers to the functionalities and services as defined in the article « Subscription terms and conditions » made available to Subscribers and accessible from the Site, subject to the creation of an Account, payment of the Subscription price and acceptance of the present General Terms of Service;
Site: refers to the Internet site published by the company e-comeo OÜ, accessible via the URL address Lenaros.com.
Lenaros: refers to the company e-comeo OÜ whose registered office is located at Lõõtsa tn 2a, 11415 Tallinn, Estonie, registered under the number 16563515.Présentation de l’Abonnement et des Services Spécifiques

All Subscribers have unlimited access to the Specific Services for the entire duration of their Subscription, subject to effective payment by the Subscriber of the price of their Subscription under the conditions set out in these General Terms of Service and the creation of an Account.

Specific Services are accessible exclusively from the Subscriber’s Account.

Among the Specific Services, Lenaros offers the Subscriber member benefits such as discounts of up to 50% on all products available in the store and free delivery.

Subscribers receive confirmation of their login and password by e-mail when they place their order.

All Specific Services are detailed on the Subscriber’s Account.

The Subscriber is free to cancel his or her Subscription from his or her Account at any time.

Subscription terms and conditions

Prior registration by creating an Account on the Site

Before taking out a Subscription, the Subscriber must create an Account on the Site and fill in the information requested, in particular his/her Personal Data.

Once an Account has been created, the Subscriber will receive an e-mail confirming this.

Only one Account per person (same surname, same first name, same e-mail address) will be accepted.

The Subscriber guarantees the accuracy, sincerity and reliability of the information provided, particularly the Personal Data.

In particular, the Subscriber provides a single valid and functional e-mail address, which will serve as a means of communication between the Subscriber and Lenaros.

The Subscriber may also, without any particular obligation, provide his or her telephone number. In this case, we remind the Subscriber of his or her right to register on an opposition list against telephone canvassing.

It is therefore up to the Subscriber to modify any change of contact details at any time and as soon as possible via his Account accessible on the Site.

Consequently, Lenaros cannot be held responsible for any lack of diligence on the part of the Subscriber in subscribing, modifying and updating his or her Personal Data, and as a result of erroneous contact details, with their consequences on the Subscription, in particular the delivery of the Specific Services.

The Subscriber has access to his or her Account by means of a login and password that he or she creates when creating the Account. The Subscriber is solely responsible for the use of these identification elements, and is required to keep them secret. Lenaros cannot be held responsible for the loss or theft of these identification elements.

These elements may be modified only on the Subscriber’s initiative or Lenaros in the event that the Subscriber forgets his/her password, upon written request.

Order process

The Subscriber must go to the Site and subscribe to the Subscription in the appropriate section.

The Subscriber then enters his/her login and password to connect to his/her Account.

By ticking the appropriate box, the Subscriber expressly accepts the terms of these General Terms of Service.

The Subscriber pays for the Subscription by credit card.

The Subscription taken out by the Subscriber will only be definitive once the Subscriber has actually paid for it.

Subscription confirmation by Lenaros.

Any Subscription taken out by a Subscriber on the Site is immediately confirmed in writing by Lenaros, sent by e-mail to the Subscriber.

Subscription duration

The Subscription is for a period of 30 days, tacitly renewable indefinitely, and gives rise to a monthly direct debit under the conditions of article VII.

To be valid for the current month, the cancellation request must be received by Lenaros no later than the 15th of the current calendar month.

Cancellation requests received by Lenaros after the 15th of the month (or if direct debit of the monthly Subscription fee is in progress or has been completed) will only be considered for the following calendar month.

Cancellation requests can be made using the contact form available on the Website under the heading « contact », by sending a Subscription cancellation request, or directly by e-mail to the following address: contact@Lenaros.com.

This cancellation request is effective from the date of receipt by the Subscriber of the e-mail from Lenaros acknowledging receipt of the request.

If the cancellation request is made while the monthly Subscription fee is being debited or has already been debited, access to the Specific Services corresponding to this debit will be extended and the cancellation will only take effect for the following month.

Early termination – Account deactivation

In the event of non-compliance by the Customer with all or part of the obligations under the General Terms of Service and/or General Terms of Use, including payment difficulties and/or fraud or attempted fraud relating to the Specific Services, Lenaros reserves the right, without prior notice, to suspend access to the Subscription or, depending on the seriousness of the acts, to terminate the Subscription and/or deactivate the Customer’s Account without the latter being able to claim damages.

Lenaros reserves the right to refuse to contract with an Internet user who has been excluded or sanctioned for such conduct.

Prices and payment

The subscription price displayed on the Site includes all taxes.

Payment can only be made by credit card (Visa, MasterCard) on the Site.

Payments by PayPal, American Express or other payment methods will not be accepted.

Payment is made on the Site via a secure banking platform managed by a third-party company. In this context, Lenaros has no access at any time to the Subscriber’s payment information and cannot be held responsible in the event of fraudulent use of the payment methods used.

The Subscriber is informed that the Subscription price may be revised by Lenaros at any time at its own discretion.

The Subscriber will be informed of these modifications by Lenaros by e-mail at least two (2) months before the new rates come into effect.

If the Subscriber does not accept the new rates, he/she may cancel his/her subscription in accordance with the terms and conditions set out in Article V of these General Terms of Service.

The Subscriber accepts a monthly direct debit of an amount defined at the time of order. Thus, as long as the Subscription continues, the Subscriber will be debited automatically between the 1st and 31st of the month for this amount, and the Subscriber will have unlimited access to the Specific Services without interruption.

The Subscriber undertakes to take the necessary steps to ensure that the monthly Subscription fee can be debited automatically each month under the conditions specified in the present article.

Delivery

Specific Services are immediately accessible to the Subscriber upon full payment of the Subscription, from the Subscriber’s Account on the Site.

Access to Specific Services is immediate from the Subscriber’s Account on the Site upon full payment of the Subscription.

Right of withdrawal

In accordance with :

article L. 221-9 of the French Consumer Code:

« The professional provides the consumer with a dated copy of the off-premises contract, on paper signed by the parties or, with the consumer’s agreement, on another durable medium, confirming the express commitment of the parties.

This contract includes all the information specified in article L. 221-5.

Where applicable, the contract shall mention the consumer’s express agreement to the supply of digital content independent of any material support before expiry of the withdrawal period and, in this case, the consumer’s waiver of the right to withdraw.

The contract is accompanied by the standard withdrawal form mentioned in 2° of article L. 221-5. »

of article L. 221-13 of the Consumer Code:

« The trader shall provide the consumer, on a durable medium, within a reasonable time after the conclusion of the contract and at the latest at the time of delivery of the goods or before the start of performance of the service, with confirmation of the contract including all the information specified in article L. 221-5, unless the trader has already provided it to him, on a durable medium, before the conclusion of the contract. The contract is accompanied by the standard withdrawal form mentioned in 2° of the same article.

Where applicable, the trader shall provide the consumer, under the same conditions and before expiry of the withdrawal period, with confirmation of his express agreement to the supply of digital content not presented on a tangible medium and of his waiver of the right to withdraw. »

article L. 221-26 of the French Consumer Code:

« A consumer who has exercised his right of withdrawal from a contract for the supply of digital content not provided on a tangible medium is not liable for any sum if:

1° The trader has not obtained the consumer’s prior express agreement to perform the contract before the end of the withdrawal period, and has not provided proof that the consumer has waived his right to withdraw;

2° The contract does not include the information specified in the third paragraph of article L. 221-9 and the second paragraph of article L. 221-13. »

article L. 221-28 of the French Consumer Code:

« The right of withdrawal cannot be exercised for contracts :

(…)

The supply of digital content not provided on a tangible medium, the performance of which has begun after the consumer’s express prior agreement and express waiver of his right of withdrawal. »

Subscribers wishing to exercise their right of withdrawal may decide to withdraw from their Subscription, without having to give any reason, within thirty (30) clear days of receiving their login details for access to the member area of the site, by sending the duly completed withdrawal form by e-mail or post to Lenaros.

As soon as possible after the Subscriber has received the Withdrawal Form, Lenaros will acknowledge receipt by e-mail and suspend the Subscriber’s access to the Specific Services.

If the Subscriber wishes to benefit from the Specific Services, and therefore his Subscription, without waiting for the thirty (30) day period from his subscription, then Lenaros shall obtain his express request by means of an opt-in when he subscribes to the Subscription.

Subscribers who exercise their right of withdrawal after having requested that the Subscription begin before the (30) thirty-day period shall pay Lenaros an amount corresponding to the Specific Services provided up to the communication of their decision to withdraw.

This amount is invoiced on a prorata temporis basis for the Subscriber’s use of the Subscription up to the communication of his decision to withdraw.

Personal data

The Subscriber’s Personal Data is processed in accordance with Lenaros’s Privacy Policy, which can be accessed from the site’s footer.

Assistance – Claims

For any information, queries or complaints of a technical nature, or concerning the Specific Services, the Subscriber is invited to send a request to the following e-mail address: contact@Lenaros.com.

Miscellaneous provisions

Correspondence – Proof

Unless otherwise specified in these General Terms of Service, correspondence between Lenaros and the Subscriber is mainly by e-mail.

In application of articles 1366 et seq. of the French Civil Code, the Subscriber acknowledges and accepts that the information delivered by Lenaros by e-mail is binding between him/her and Lenaros.

Elements such as the time of reception or transmission, as well as the quality of the data received, will be deemed authentic by priority as they appear on the aforementioned media, or as they are authenticated by Lenaros’s computerized procedures, unless the Subscriber provides written proof to the contrary.

The scope of proof of information provided by the Site is that of an original in the sense of a written paper document, signed by hand.

Complete Terms and Conditions of Service

These General Terms of Service express the entirety of the obligations of Lenaros and the Subscriber with respect to their subject matter. The fact that one of the parties does not avail itself of a breach by the other party of any of the obligations referred to herein, shall not be interpreted for the future as a waiver of the obligation in question.

No Partial validity

In the event that one or more stipulations of these General Terms and Conditions of Service should be considered invalid, deemed unwritten or declared as such in application of a law, regulation or following a decision of a competent court having final authority, the other stipulations shall retain all their force and scope and remain fully applicable, unless the invalid stipulation(s) were of a substantial nature and their disappearance would call into question the contractual balance.

Titles

In the event of difficulties of interpretation between one of the headings appearing at the top of the clauses of the present General Terms of Service and one of the clauses, the headings will be declared non-existent.

Applicable law and settlement of disputes

These General Terms of Service are governed by French law.

In the event of any dispute arising in connection with these General Terms of Service, their interpretation and consequences, or with the acts supplementing or modifying them, the Subscriber shall contact Lenaros in order to attempt to reach an amicable solution. All complaints to Lenaros must be made in writing.

Failing amicable settlement, the Subscriber may choose :

To have recourse to an amicable mediation solution within a maximum period of one (1) year from the date of the Subscriber’s written complaint to Lenaros, by either (i) contacting a mediator of the Subscriber’s choice, or (ii) using the online dispute resolution system accessible at the following address: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage, it being specified that the proposed mediation process is not a prerequisite for the Subscriber to have recourse to the competent courts.
Bring his/her claim before the competent Estonian courts.

Appendix 1: Information on exercising the right of withdrawal

You have the right to withdraw from these General Terms and Conditions of Service within fourteen days without giving any reason.

The withdrawal period expires fourteen days after the conclusion of the contract.

To exercise the right of withdrawal, you must notify us e-comeo OÜ, Lõõtsa tn 2a, 11415 Tallinn, Estonie, by post or by e-mail to contact@Lenaros.com, of your decision to withdraw from this contract by means of an unambiguous statement (e.g. letter sent by post, fax or e-mail). You may use the model withdrawal form, but this is not obligatory. Alternatively, you can complete and submit the model withdrawal form or any other unambiguous statement on our website.

If you use this option, we will immediately send you an acknowledgement of receipt of the withdrawal on a durable medium (e.g. by e-mail).

In order for the withdrawal period to be respected, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the expiration of the withdrawal period.

Effects of withdrawal

In the event of your withdrawal from this contract, we will reimburse all payments received from you, including delivery costs (with the exception of additional costs arising from the fact that you have chosen, where applicable, a delivery method other than the less expensive standard delivery method offered by us) without undue delay and, in any event, no later than fourteen days from the day on which we are informed of your decision to withdraw from this contract. We will make the refund using the same means of payment you used for the original transaction, unless you expressly agree to a different method; in any event, this refund will not incur any costs for you.

If you have requested us to commence the provision of services during the withdrawal period, you will be required to pay us an amount proportionate to what has been provided to you up to the time you have informed us of your withdrawal from these General Terms of Service, in relation to the total services provided under the General Terms of Service.

If you have requested us to begin providing the services during the withdrawal period, you will be required to pay us an amount proportional to the services provided up to the time you informed us of your withdrawal from these General Terms of Service, based on the total services provided under the General Terms of Service.

Appendix 2: Withdrawal form

(Please complete and return this form only if you wish to withdraw from the General Terms of Service).

To the attention of e-comeo OÜ, Lõõtsa tn 2a, 11415 Tallinn, Estonie :

I/We (*) hereby notify you (*) of my/our (*) withdrawal from the contract for the sale of the goods (*)/for the provision of the services (*) below:

Ordered on (*)/received on (*) :

Name of consumer(s) :

Address of consumer(s) :

Signature of consumer(s) (only in the case of notification of this form on paper) :

Date :

(*) Delete as appropriate.

Personal data

Preamble

These Privacy Policies form an integral part of the General Terms and Conditions (as defined below) and the definitions used in the General Terms and Conditions are reused in these Privacy Policies.

The purpose of this Privacy Policy is to inform Data Subjects of the manner in which their Personal Data is collected from the Site, how such Personal Data is processed by Lenaros and finally the Specific Rights (as defined below) that Data Subjects enjoy in relation to such processing as defined below.

Definitions

The following terms, whether used in the singular or plural in these Confidentiality Policies, shall have the following definition:

Intermediate archiving :

means the transfer of Personal Data which is still of administrative interest to Lenaros (for example, in the event of litigation and/or in the event of a legal obligation) to a separate database, logically or physically separate and, in any event, to which access is restricted. This archive is an intermediate step before the Personal Data concerned is deleted or made anonymous;

Privacy policy :

means this privacy and data protection policy implemented by Lenaros, which forms an integral part of the General Terms and Conditions;

General Terms and Conditions refers indiscriminately to: General Terms and Conditions of Use, General Terms and Conditions of Service and General Terms and Conditions of Sale.

Personal data :

means the personal data of the Data Subject, within the meaning of the Regulation on Personal Data, collected and processed by Lenaros in connection with the use of the Site;

Specific rights :

means the rights granted by the Personal Data Regulations to Data Subjects concerning the processing of their Personal Data and detailed in Article IX ;

Person concerned :

refers to the natural person (Internet user, Customer, Subscriber) whose Personal Data is processed by Lenaros ;

Regulation on Personal Data:

means Law no. 78-17 of 6 January 1978 relating to data processing, data files and individual liberties, in application of the General Data Protection Regulation;

Lenaros :

refers to the company e-comeo OÜ, whose registered office is located at Lõõtsa tn 2a, 11415 Tallinn, Estonie, registered under the number 16563515.

Terminal(s) :

means the hardware equipment (computer, tablet, smartphone, telephone, etc.) used by the Person Concerned to consult or view the Site and/or any other digital medium published by a third party.

Legal basis for processing

In accordance with the Personal Data Regulations, the processing operations referred to in these Privacy Policies are supported by a specific legal basis.

The Data Subject has consented to the processing of his/her Personal Data for one or more specific purposes.

The Site may have required the express consent of the Data Subject in order to carry out a specific processing operation explained at the time of obtaining consent.

The processing is necessary for the performance of a contract to which the Data Subject is a party or for the performance of pre-contractual measures taken at the Data Subject’s request.

In order to use the Site and benefit from its services, the Data Subject has accepted at least the General Terms and Conditions of Use and, where applicable, the General Terms and Conditions of Sale and/or the General Terms and Conditions of Service. These documents formalise a contractual relationship between the Data Subject and Lenaros, serving in particular as the legal basis for the collection and processing of the Data Subject’s Personal Data by Lenaros.

This Data is necessary for the performance of a certain number of processing operations linked to the execution of the contractual relationship between the Data Subject and Lenaros, the purposes of which are detailed in the paragraph entitled "The purposes of the processing operations".

The processing is necessary to comply with a legal obligation to which it is subject.

The processing of Personal Data may also be necessary to comply with a legal obligation to which Lenaros is subject, for example, the storage of logs of access to the Site, in accordance with Decree No. 2011-219 of 25 February 2011 on the storage and communication of data identifying any person having contributed to the creation of content placed online.

The processing is necessary for the purposes of the legitimate interests pursued by Lenaros or by a third party, unless the interests or the fundamental rights and freedoms of the Data Subject require the protection of personal data, in particular when the Data Subject is a child.

Lenaros may have a legitimate interest justifying the processing of the Data Subject’s Personal Data, such as the processing of Data strictly necessary for fraud prevention purposes.

In such a case, Lenaros shall ensure that the processing in question is necessary to achieve its legitimate interest and shall assess the consequences of such processing for the Data Subject, in particular by taking into account the nature of the Data processed and the way in which they are processed.

Lenaros ensures that it does not disregard the interest or fundamental rights and freedoms by allowing the Data Subject, at any time, to object to all or part of the processing described in these Confidentiality Policies, as well as to exercise his or her Specific Rights, under the conditions set out in the paragraph entitled "Specific Rights".

Purposes of processing

The Data Subject’s Personal Data is necessary to enable him or her to access, use and improve the Site, and to enable Lenaros to :

Carry out operations relating to its commercial relationship with the Data Subject, i.e. invoicing, accounting, monitoring the "customer relationship" with a Customer or Subscriber, such as carrying out satisfaction surveys, managing complaints, using the Site and more generally services, etc... ;
To select Customers or Subscribers in order to carry out studies, surveys and product tests, as well as loyalty, canvassing and promotional campaigns;
To personalise its communications to Customers or Subscribers, in particular by means of information e-mails, according to their preferences and use of the Site;
To carry out canvassing operations, i.e. the management of technical canvassing operations (including technical operations such as standardisation, enrichment and de-duplication);
Carrying out commercial solicitation operations;
Drawing up commercial statistics, analyses and marketing tools (including classification, scoring, etc.).
The organisation of competitions, lotteries or any promotional operation, with the exception of online gambling and games of chance subject to approval by the "Autorité de Régulation des Jeux en Ligne";
The management of requests to exercise Specific Rights under the conditions set out in the paragraph entitled "Specific Rights";
Management of unpaid and disputed amounts;
The management of comments made by Concerned Parties on the Site and/or on internet pages published by Lenaros such as social network pages;
Combating fraud.

Storage of Personal Data

The Site is hosted by the company whose contact details are available in the General Terms and Conditions of Use, accessible from the footer of the site.

Every precaution has been taken to store the Personal Data of Data Subjects in a secure environment and prevent it from being distorted, damaged or accessed by unauthorised third parties. The information transmitted by the Data Subject will never be transmitted to third parties for commercial purposes, nor will it be sold or exchanged, except with the Data Subject’s express prior consent.

Collection of Personal Data on the Site

Lenaros collects the following Personal Data that Customers and Subscribers fill in and communicate when browsing the Site. This data is kept for a period of three (3) years, on an active basis, from the date of the last connection of the Person Concerned to the Site:

Gender,
Date of birth,
e-mail address,
Username used on the Site,
Payment identifier,
Delivery address,
Invoice address,
Telephone number,

Connection data (date, time, IP address, pages consulted) of the Person Concerned when browsing the Site and, in particular, data relating to the use of Specific Services by the Subscriber,

The data entered by the Subscriber on the Site when using the Specific Services,

If applicable, the reason(s) for the exclusion (all the information needed to demonstrate the behaviour, which is less than one month old and justifies the exclusion),

The above Personal Data is also kept in Intermediate Storage for a further period of two (2) years in accordance with the common limitation period.

Invoices,
Amount of transactions carried out as well as the date and time of these transactions,

The above Personal Data is also kept in Intermediate Storage for a further period of seven (7) years, in accordance with Lenaros’s tax and accounting obligations.

Only the Personal Data designated as compulsory on the Site is required to have an Account.

Addressees or categories of addressee, if any

Lenaros may communicate to third parties certain Personal Data which are necessary for the completion of Orders under the General Terms and Conditions of Sale or Subscriptions under the General Terms and Conditions of Service, in order to ensure in particular:

shipment of Products;
the fight against fraud,
after-sales service, etc.

Internet transaction security

In accordance with the General Terms and Conditions, the Site uses the technology of various PSP (Payment Service Provider) companies to secure the banking transactions of Customers and Subscribers.

Thus, when payment is made on the Site, the bank details of the Person Concerned are transmitted encrypted to the company processing the payment, without Lenaros being able to see them.

Lenaros does not collect the full number of the Customer’s bank card or the Subscription, nor its cryptogram.

To exercise their rights, such as those identified in the "Specific Rights" paragraph, relating to their bank card details, the Data Subject is invited to contact the company that processed the payment directly. To obtain the contact details of the PSP company, please contact Lenaros at contact@Lenaros.com.

Specific Rights

In accordance with the Personal Data Regulations, the Data Subject may, at any time, benefit from the following Specific Rights of/to :

access,
correction,
deletion,
limitation of processing,
portability,
opposition,
post-mortem directives.

Access rights

The Data Subject may obtain from Lenaros confirmation as to whether or not Personal Data concerning him or her is being processed and, where it is being processed, access to such Personal Data and the following information:

the purposes of the processing ;
the categories of Personal Data;
the recipients or categories of recipients to whom the Personal Data has been or will be disclosed;
where possible, the intended retention period for the Personal Data or, where this is not possible, the criteria used to determine this period;
the existence of the right to ask Lenaros to rectify or erase Personal Data, or to restrict the processing of Personal Data, or the right to object to such processing;
the right to lodge a complaint with the CNIL;
where Personal Data is not collected from the Data Subject, any available information as to its source;
the existence of automated decision-making, including profiling, and, at least in such cases, useful information concerning the underlying logic, as well as the importance and the anticipated consequences of this processing for the Data Subject.

Where Personal Data is transferred to a third country or to an international organisation, the Data Subject has the right to be informed of the appropriate safeguards with respect to such transfer.

Lenaros provides a copy of the Personal Data being processed.

Lenaros may charge a reasonable fee based on administrative costs for any additional copies requested by the Data Subject.

Where the Data Subject submits his or her request electronically, the information shall be provided in a commonly used electronic form, unless he or she requests otherwise.

The Data Subject’s right to obtain a copy of his or her Personal Data shall not prejudice the rights and freedoms of others.

Rights of rectification

The Data Subject may obtain from Lenaros, as soon as possible, the rectification of any Personal Data concerning him or her that is inaccurate. He or she may also request that incomplete Personal Data be completed, including by providing an additional declaration.

Erasure rights

The Data Subject has the right to obtain from Lenaros the erasure, as soon as possible, of Personal Data concerning him or her where one of the following reasons applies:

the Personal Data is no longer necessary for the purposes for which it was collected or otherwise processed by Lenaros;
the Data Subject has withdrawn his/her consent to the processing of such Personal Data and there is no other legal basis for the processing;
the Data Subject exercises his/her right to object under the conditions set out below and there is no compelling legitimate reason for the processing;
the Personal Data has been processed unlawfully;
the Personal Data must be deleted to comply with a legal obligation;
the Personal Data has been collected from a child.

Limitation rights

The Person Concerned has the possibility of obtaining from Lenaros the limitation of the processing of his/her Personal Data when one of the following reasons applies:

Lenaros verifies the accuracy of the Personal Data following a challenge by the Data Subject to the accuracy of the Personal Data;
The processing is unlawful and the Data Subject objects to the erasure of the Personal Data and instead requests that its use be restricted;
Lenaros no longer needs the Personal Data for the purposes of the processing, but it is still necessary for the Data Subject to establish, exercise or defend legal claims;
The Data Subject has objected to the processing under the conditions set out below and Lenaros shall verify whether the legitimate grounds pursued prevail over the alleged grounds.

Right to data portability

The Person Concerned has the possibility of receiving from Lenaros Personal Data concerning him or her, in a structured, commonly used and machine-readable format when:

The processing of Personal Data is based on consent or on a contract. And,
Treatment is carried out using automated processes.

When the Data Subject exercises his or her right to portability, he or she has the right to obtain that the Personal Data be transmitted directly by Lenaros to another controller that it will designate when this is technically possible.

Right to object

The Data Subject may object at any time, on grounds relating to his or her particular situation, to the processing of his or her Personal Data based on the legitimate interests of Lenaros. The latter will then no longer process the Personal Data, unless it can demonstrate that there are compelling legitimate grounds for the processing which override the interests and rights and freedoms of the Data Subject, or may retain them for the establishment, exercise or defence of legal claims.

Likewise, we remind you that, if the Data Subject has provided a telephone number, he or she has the right to register on a telephone anti-solicitation list.

Post-mortem instructions

The Data Subject has the possibility of communicating to Lenaros directives relating to the conservation, deletion and communication of his/her Personal Data after his/her death, which directives may also be registered with a "certified trusted digital third party". These directives, or a sort of "digital will", may designate a person to be responsible for their execution; failing this, the heirs of the Data Subject will be designated.

In the absence of any directive, the heirs of the Person Concerned may contact Lenaros in order to :

access Personal Data processing enabling "the organisation and settlement of the deceased’s estate";
to receive communication of "digital assets" or "data similar to family souvenirs, which may be passed on to heirs";
to close the Data Subject’s account on the Site and to oppose the continued processing of his/her Personal Data.En tout état de cause, la Personne Concernée a la possibilité d’indiquer à Lenaros, à tout moment, qu’elle ne souhaite pas, en cas de décès, que ses Données Personnelles soient communiquées à un tiers.

Exercising Users’ Specific Rights

These rights may be exercised at any time by contacting Lenaros :

By e-mail to the following address:
contact@Lenaros.com
By post to the following address:
e-comeo OÜ, Lõõtsa tn 2a, 11415 Tallinn, Estonie.

For the purposes of enforcing its rights under the conditions set out above and in the event that Lenaros has doubts about the person making the request, Lenaros may ask that person to provide proof of his or her identity by mentioning his or her surname, first name and e-mail address and to accompany the request with a copy of a valid form of identification.

A reply will be sent to the Person Concerned within a maximum of one (1) month following the date of receipt of the request.

If necessary, this period may be extended by two (2) months by Lenaros, which will notify the Person Concerned, taking into account the complexity and/or number of requests.

Should the Data Subject request the deletion of his or her Personal Data and/or exercise his or her right to request the deletion of his or her Personal Data, Lenaros may nevertheless retain them in the form of Intermediate Archiving, for the period necessary to meet its legal obligations, or for evidentiary purposes during the applicable limitation period.

The Data Subject may also lodge a complaint with the competent supervisory authority (the CNIL).

The security of your password

Lenaros takes every precaution to ensure the secure storage of the Data Subject’s password.

However, the security of this password also depends on its design.

The Person Concerned is therefore reminded that, to be valid, his/her password must consist of at least 8 characters, including at least 3 of the following 4 types: upper case, lower case, numbers, special characters, etc.

There are mnemonics for creating complex passwords, such as :

Keeping only the first letters of words in a sentence; for example, the sentence "Remember your password" corresponds to the password 1mdp@sr!
By capitalising the word if it is a noun (e.g.: word)
Use punctuation marks (e.g. !)
Expressing numbers using digits from 0 to 9 (e.g. Un ->1)

Cookies deposited on the Terminal of the Person Concerned following their browsing on the Site

Cookies are used on the Site.

A cookie is a piece of information deposited on the Terminal used by the Person Concerned to access the Site.

Cookies are related to the Person Concerned’s browsing on the Site and make it possible to determine which pages he/she has consulted and the date and time of consultation.

At no time do these cookies enable Lenaros to identify the Data Subject personally.

These cookies are kept on the Terminal of the Person Concerned for no longer than thirteen (13) months.

More specifically, Personal Data collected from cookies issued by Lenaros or third parties is used to:

To compile statistics and volumes of visits to and use of the Site in order to improve the interest and ergonomics of the services;
To adapt the presentation of the Site to the display preferences of the Terminal of the Person Concerned (language used, display resolution, operating system used, etc.);
To memorise information relating to a form completed by the Person Concerned on the Site (registration or access to your account);
To implement security measures, for example when the Data Subject is asked to connect to the Site again after a certain period of time;

Thanks to cookies, Lenaros collects and processes all or part of the following Data for the purposes set out above:

Information relating to the Terminal of the Data Subject and/or the Data Subject:
Their type of Terminal (Smartphone, tablet, computer, etc.);
Their Terminal operating system (Mac Os, iOS, Android, Windows, BlackBerry, etc.);
Terminal plug-in categories and versions,
Internet service provider (Orange, SFR, Bouygues, Free, etc.);
The browser used (Safari, Chrome, Internet Explorer, etc.);
Their advertising identifier linked to their Terminal’s operating system;
The IP address of their Terminal;
Language preferences.
Information on browsing and behaviour on the Site:
Statistics on the consultation of the various pages of the Site;
The complete URL path to, via and from the Site;
Information concerning The Person Concerned (age or age bracket, gender, declared and/or presumed socio-professional category, presumed centres of interest, etc.) linked to his/her activity on the Internet and communicated by third parties (advertisers, advertising agencies, etc.).

Opposition to cookies

The Person Concerned is informed, at the time of his/her first visit, that he/she has the option of opposing the recording of cookies which are accessory to the operation of the Site, in particular by configuring his/her Internet browser to do so or by exercising his/her choices on this page (see below).

When the Data Subject browses the Site, information may be recorded or read in his/her Terminal, subject to his/her choices.

[Opt-out insertion of each cookie]

The Person Concerned will find further assistance on the dedicated pages of his/her browser (hereinafter the most common browsers):

Internet Explorer: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
Google Chrome: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
Safari: https://support.apple.com/kb/PH19214?locale=fr_FR&viewlocale=fr_FR
Firefox: http://support.mozilla.org/fr/kb/Activer%20et%20désactiver%20les%20cookies
Opera: http://help.opera.com/Windows/10.20/fr/cookies.html

The Data Subject may also set his/her browser to send a code indicating to websites that he/she does not wish to be tracked ("Do No Track" option):

Internet Explorer™: http://windows.microsoft.com/fr-fr/internet-explorer/use-tracking-protection#ie=ie-11
Safari™: http://support.apple.com/kb/PH11952
Chrome™: https://support.google.com/chrome/answer/114836
Firefox™: https://support.mozilla.org/fr/kb/how-to-activate-option-do-not-track
Opera™: http://help.opera.com/Windows/12.10/fr/notrack.html

Terms of Sales

Legal information and purpose of these terms and conditions

The present General Terms and Conditions of Sale of the company e-comeo OÜ (hereinafter "General Terms and Conditions of Sale") - whose complete contact details are available in the General Terms and Conditions of Use, accessible from the footer of the site.

(hereinafter "Lenaros") - are intended to define the rights and obligations of Lenaros and the Customer (hereinafter referred to as the "Customer") in connection with the sale of Products from the website Lenaros.com (hereinafter the "Website") published and operated by Lenaros.

The conditions of use of the Site and the free services accessible from it are defined in Lenaros’s General Conditions of Use, available in the footer of the site.

The conditions of use of the paid services accessible from the Site are defined in Lenaros’s General Terms of Service, accessible from the footer of the site.

afficher_titre_site] customer service can be reached by e-mail at contact@Lenaros.com.

Lenaros reserves the right to modify these General Terms and Conditions of Sale at any time. The Customer will be notified of any new version prior to the completion of the Order. Customers who do not wish the Order they are finalizing to be governed by the new General Terms and Conditions of Sale shall refrain from placing an Order on the Site.

The applicable General Terms and Conditions of Sale are those published on the Site at the time the Order is placed.

Definitions

The following terms, whether used in the singular or plural in these General Terms and Conditions of Sale, shall have the following definition:

Customer : designates any natural person, 18 years of age or older, contracting with Lenaros to purchase Products for personal use;
General Terms and Conditions of Sale: refers to the present General Terms and Conditions of Sale;
Privacy Policy: refers to the Customer’s privacy and data protection policy implemented by Lenaros and accessible from the site footer, which forms an integral part of these General Terms and Conditions of Sale;
Order: means the order(s) for Product(s) placed by the Customer with Lenaros on the Site and in accordance with the terms and conditions set out in these General Terms and Conditions of Sale;
Personal Data: refers to the Customer’s personal data collected and processed by Lenaros in connection with the Order, in accordance with the terms and conditions set out in the Privacy Policy;
Withdrawal Form: refers to the form in Appendix 2 of these General Terms and Conditions of Sale, enabling the Customer to exercise his/her right to withdraw from the Order;
Products: refers to products marketed by Lenaros from the Site;
Site: refers to the Internet site published by the company e-comeo OÜ, accessible in particular via the URL address Lenaros.com.
Lenaros: refers to the company e-comeo OÜ, whose registered office is located at Lõõtsa tn 2a, 11415 Tallinn, Estonie, registered under the number 16563515.

Product overview

Lenaros offers the Customer the opportunity to purchase the Product(s) of his/her choice offered on the Site.

Prior to placing an Order, the Customer may view the characteristics of the Product(s) he/she wishes to order directly on the Site.

Order terms and conditions

Order validity conditions

Orders placed through the Site may only be used for personal purposes, as declared and acknowledged by the Customer. In this respect, Lenaros reserves the right to limit the number of Orders placed, if too many would lead to the assumption that the Products are being used for commercial purposes.

These restrictions may apply to Orders placed via the same credit card, or using the same billing and/or shipping address.

The Customer agrees not to resell the Products Lenaros reserves the right to prohibit sales to any Customer who resells Products.

Ordering process

To place an Order, the Customer must go to the Site, purchase the Product(s) of his/her choice by clicking on the "Add to Basket" button and specifying the number of Products required.

On the "Shopping Cart" page of the Site, the Customer enters his/her delivery and billing address and expressly accepts the terms of these General Terms and Conditions of Sale by ticking the corresponding box, then proceeds to pay for the Order by credit card.

The Order placed by the Customer will only be definitive once the Customer has actually paid the amount of the Order.

Order confirmation by Lenaros.

All Orders placed by Customers on the Site are immediately confirmed in writing by Lenaros, by e-mail to the Customer.

An e-mail is also sent to the Customer to inform him/her of the dispatch of the Product(s) purchased.

Product availability

Lenaros undertakes to deliver the Products while stocks last.

In the event of unavailability of one of the Products, the Customer will be informed :

either, when the Order is placed on the Site and the sale cannot be completed;
or, after payment of the price, by e-mail, as soon as possible.
Lenaros will refund the price of the unavailable Product(s) to the bank account used for the Order, within thirty (30) days of the notification sent to the Customer.

Prices and payment

The prices shown on the Site for each Product are inclusive of all taxes.

Payment can only be made by credit card (Visa, MasterCard) on the Site.

Payments by PayPal, American Express or other payment methods will not be accepted.

Payment is made on the Site via a secure banking platform managed by a third-party company. In this context, Lenaros has no access at any time to the customer’s payment information and cannot be held responsible in the event of fraudulent use of the payment methods used.

Delivery

Terms of delivery

Each Product delivery is deemed to have taken place as soon as the parcel is made available to the Customer.

Without prejudice to the period available to the Customer under his right of withdrawal, we advise the Customer to check the parcel on arrival and make any reservations if necessary, or even refuse the parcel if it is likely to have been opened or if it bears obvious signs of deterioration. We advise you to send your reservations and claims to the carrier by registered letter with acknowledgement of receipt within three working days of receipt of the Product. The customer may send a copy of this registered letter with acknowledgement of receipt to Lenaros.

Delivery times

Products are delivered by post within the estimated delivery times indicated on the Site when the Order is placed.

In the event that the delivery date is exceeded by more than 30 days, the Customer may cancel the Order for the Product(s), by registered letter with acknowledgement of receipt or in writing on another durable medium, if, after having enjoined Lenaros to deliver the Product(s) within a reasonable additional period, Lenaros has not done so within such period.

The Order shall be deemed cancelled on the date of receipt by Lenaros of the letter or writing informing it of such cancellation, unless Lenaros has performed in the meantime.

In this case, Lenaros will reimburse the Customer, as soon as possible and at the latest within thirty (30) days of receipt of the aforementioned letter of formal notice, the price of the Product(s) covered by the Order, as well as the delivery charges invoiced to the Customer.

Delivery price

The cost of delivery is invoiced to the Customer according to the amount specified on the Site at the time of the Order.

Right of withdrawal

In accordance with the provisions of article L. 221-18 et seq. of the French Consumer Code, the Customer may exercise his right of withdrawal insofar as the nature of the Products purchased does not prevent him from doing so. The Customer may decide to withdraw from the Order, without having to give any reason, within a period of fourteen (14) clear days from receipt of the Product.

Customers wishing to exercise their right of withdrawal must inform Lenaros at the latest within the aforementioned fourteen (14) day period by sending the duly completed withdrawal form to Lenaros by e-mail or post.

In the event that several Products are sent to the Customer in separate shipments, making up a single Order, this withdrawal period shall run from receipt by the Customer of the last of the Products making up the Order.

As soon as possible after receipt by the Customer of the Cancellation Form, Lenaros will acknowledge receipt of the Cancellation Form by e-mail.

The Customer shall, without undue delay and, at the latest, within fourteen (14) days of communicating its decision to withdraw to Lenaros, return the Product(s) concerned to Lenaros at the postal address specified in the Cancellation Form and in accordance with the terms and conditions specified in said Cancellation Form and in the information note attached thereto.

The cost of returning the Product(s) subject to the right of withdrawal shall be borne exclusively by the Customer.

The exercise of the right of withdrawal must be made subject to the good faith of the Customer, who undertakes in particular to return the Product(s) only in perfect condition (undamaged, undamaged, soiled, unsealed), in their original packaging accompanied by any accessories and documentation, which implies in particular that the Product(s) has (have) not been the subject of any use unsuitable for their return.

The returned Product(s) must also be accompanied by the invoice for the Order, so that Lenaros can identify the Order and the Customer concerned.

The Customer shall be liable if the Product reaches Lenaros damaged or in a condition that does not allow its resale or in a depreciated condition resulting from handling other than that necessary to establish its nature and/or characteristics.

In the event of receipt by Lenaros of Product(s) subject to the right of withdrawal that does not allow Lenaros to ensure reimbursement, Lenaros shall inform the Customer by e-mail and return the Product(s) concerned.

If the Customer exercises his right of withdrawal under the conditions defined in the present article, Lenaros will reimburse the Customer for the price of the Product(s) subject to the right of withdrawal, including delivery costs.

The Customer will be reimbursed by the same means of payment as that used by the Customer to purchase the Product(s), i.e. by transfer to the Customer’s bank account associated with the credit card used for payment, which the Customer accepts without reservation, at the latest within thirty (30) days of receipt by Lenaros of the Product(s) subject to the right of withdrawal.

Legal and contractual warranties

Lenaros is liable for defects in the conformity of the Products under the terms of the Consumer Code and for hidden defects in the Products under the terms of the Civil Code.

When acting under the legal warranty of conformity, the Customer :

has a period of two (2) years from delivery of the Product to take action,
may choose between repair or replacement of the Product, subject to the cost conditions laid down in the French Consumer Code,
is exempted from proving the existence of the lack of conformity of the good during the twenty-four (24) months following delivery of the Product.La garantie légale de conformité s’applique indépendamment de la garantie commerciale éventuellement consentie.

The Customer may also decide to invoke the warranty against hidden defects in the Product as defined in the French Civil Code, in which case he may choose between rescission of the sale or a reduction in the sale price in accordance with the Civil Code.

Personal data

The Customer’s Personal Data is processed in accordance with Lenaros’s Privacy Policy, which can be accessed from the site’s footer.

Assistance - Claims

For any information, query or complaint of a technical nature or relating to the Products or any Order, the Customer is invited to send a request to the following e-mail address: contact@Lenaros.com

Miscellaneous provisions

Correspondence - Proof

Unless otherwise specified in these General Terms and Conditions of Sale, correspondence between Lenaros and the Internet User is mainly carried out by e-mail.

Pursuant to articles 1366 et seq. of the French Civil Code, the Internet User acknowledges and accepts that the information delivered by Lenaros by e-mail is binding between him/her and Lenaros.

Elements such as the time of reception or transmission, as well as the quality of data received, will be deemed as proof by priority as they appear on the aforementioned media, or as they are authenticated by Lenaros’s computerized procedures, unless the Customer provides written proof to the contrary.

The scope of proof of information provided by the Site is that of an original in the sense of a written paper document, signed by hand.

Complete Terms and Conditions

These General Terms and Conditions of Sale express the entirety of the obligations of Lenaros and the Customer with respect to their subject matter. The fact that one of the parties does not avail itself of a breach by the other party of any of the obligations referred to herein shall not be interpreted for the future as a waiver of the obligation in question.

Partial invalidity

In the event that one or more stipulations of these General Terms and Conditions of Sale should be considered null and void, deemed unwritten or declared as such in application of a law, a regulation or following a decision of a competent court having final authority, the other stipulations shall retain all their force and scope and remain fully applicable, unless the invalid stipulation(s) were of a substantial nature and their disappearance would call into question the contractual balance.

Titles

In the event of difficulties of interpretation between one of the headings appearing at the head of the clauses of the present General Terms and Conditions of Sale and one of the clauses, the headings will be declared non-existent.

Applicable law and settlement of disputes

These General Terms and Conditions of Sale are governed by French law.

In the event of any dispute arising in connection with these General Terms and Conditions of Sale, their interpretation and their consequences, or with the acts supplementing or modifying them, the Customer shall contact Lenaros in order to attempt to reach an amicable solution. Any complaint to Lenaros must be made in writing.

Failing amicable settlement, the Customer may choose :

To have recourse to an amicable mediation solution within a maximum period of one (1) year from the date of the written complaint made by the Internet User to Lenaros by either (i) referring the matter to a mediator of his/her choice, or (ii) resorting to the online dispute resolution system accessible at the following address: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage, it being specified that the proposed mediation process shall not be a prerequisite for the Internet User to refer the matter to the competent courts.
Bring his/her claim before the competent French courts.

Appendix 1: Information on exercising the right of withdrawal

Right of withdrawal

You have the right to withdraw from this contract without giving any reason within fourteen days.

The withdrawal period expires fourteen days after the day on which you, or a third party other than the carrier and designated by you, takes physical possession, where applicable, of the last good.

To exercise the right of withdrawal, you must notify us e-comeo OÜ, Lõõtsa tn 2a, 11415 Tallinn, Estonie by post or by e-mail to contact@Lenaros.com of your decision to withdraw from this contract by means of an unambiguous statement (e.g. letter sent by post, fax or e-mail). You may use the model withdrawal form, but this is not obligatory.

For the withdrawal period to be respected, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the expiration of the withdrawal period.

Effects of withdrawal

In the event of your withdrawal from this contract, we will reimburse all payments received from you, including delivery costs (with the exception of additional costs arising from the fact that you have chosen, where applicable, a delivery method other than the less expensive standard delivery method offered by us) without undue delay and, in any event, no later than fourteen days from the day on which we are informed of your decision to withdraw from this contract. We will refund you using the same method of payment you used for the original transaction, unless you expressly agree to a different method; in any event, this refund will not incur any costs for you.

You must return the goods to us without undue delay, and in any event no later than fourteen days after you have informed us of your decision to withdraw from this contract. This deadline is deemed to have been met if you return the goods before the fourteen-day period has expired.

You must bear the direct cost of returning the goods.

You are only liable for the depreciation of the good resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the good.

Appendix 2: Cancellation form

Please complete and return this form only if you wish to withdraw from the purchase of a Product.

To the attention of e-comeo OÜ, Lõõtsa tn 2a, 11415 Tallinn, Estonie :

I/We (*) hereby notify you (*) of my/our (*) withdrawal from the contract for the sale of the goods (*)/provision of services (*) below:

Ordered on (*)/received on (*) :

Name of consumer(s) :

Address of consumer(s) :

Signature of consumer(s) (only in case of notification of this form on paper) :

Date :

(*) Delete as appropriate.

General conditions of services

Legal information and purpose of these Terms of Service

Definitions

Subscription terms and conditions

Prior registration by creating an Account on the Site

Order process

Subscription confirmation by Lenaros.

Subscription duration

Early termination – Account deactivation

Prices and payment

Delivery

Right of withdrawal

article L. 221-9 of the French Consumer Code:

of article L. 221-13 of the Consumer Code:

article L. 221-26 of the French Consumer Code:

article L. 221-28 of the French Consumer Code:

Personal data

Assistance – Claims

Miscellaneous provisions

Correspondence – Proof

Complete Terms and Conditions of Service

No Partial validity

Titles

Applicable law and settlement of disputes

Appendix 1: Information on exercising the right of withdrawal

Effects of withdrawal

Appendix 2: Withdrawal form

Questions ?

Quick links

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Basket

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